Refund & Return Policy for Abdul Kareem Khan Auto Spare Parts LLC

At Abdul Kareem Khan Auto Spare Parts LLC, customer satisfaction is our top priority. We aim to provide clear guidelines for refunds and returns to ensure a seamless and transparent experience.

Refund Policy:

  1. Eligibility for Refunds:

    • Refunds will be issued only if the product is unused and in its original condition.
    • The product must be returned in its original packaging, with all tags, manuals, and accessories included.
    • To qualify for a refund, you must notify Abdul Kareem Khan Auto Spare Parts LLC of your intent to return the product within 24 hours of receiving it.

  2. Refund Process:

    • Refunds will be processed back to the original payment method (credit/debit card or other modes of payment) used for the purchase.
    • The refund will be initiated after the returned product is inspected and approved by our team.
    • Refunds typically take between 7 to 30 days to be processed, depending on the issuing bank or payment provider.

  3. Conditions for Refund:

    • The product must not show any signs of use, damage, or tampering.
    • Products that do not meet the refund criteria or are returned after the 24-hour notification window will not be eligible for a refund.

  4. Non-Refundable Services:

    • No refunds will be issued once a service has been rendered. This applies to all services provided by Abdul Kareem Khan Auto Spare Parts LLC.
    • If a service has already commenced, refunds will not be granted under any circumstances.

Return Policy:

  1. Return Procedure:

    • To initiate a return, customers must contact us via hafizwaqas9898@gmail.com or +971569933059 within 24 hours of receiving the product.
    • The customer is responsible for covering the cost of return shipping.

  2. Return Shipment:

    • Products must be returned to our office: Office No: 201, Al Barshy Building, Al Quoz Industrial Area 1, Same Building as Exotic Cars, P.O. Box 184068, Dubai, UAE.
    • Please ensure that the returned product is well-packaged to avoid any damage during shipment. We recommend using a reliable shipping service with tracking.

  3. Inspection and Approval:

    • Upon receiving the returned product, our team will inspect it to ensure that it meets the eligibility criteria for a refund.
    • If the product is approved, the refund process will be initiated within the stipulated time frame.

  4. Non-Returnable Items:

    • Products that have been used, damaged, or altered in any way are not eligible for return.
    • Items without their original packaging or accessories will not be accepted.

Exceptions:

  • If a product is received damaged or defective, customers should immediately notify Abdul Kareem Khan Auto Spare Parts LLC with photographic evidence. We will assess the claim and arrange for a replacement or refund as applicable.